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1.1 Any contract for the servicing or repair (‘The Service Contract’) of any product (‘The Product’) shall be within Panic Music Services and shall be deemed to incorporate these conditions to the exclusion of any other terms and conditions in any document or other communication used by the person requesting the servicing to be carried out (‘The Customer’) save any which may be implied by stature.
All service contracts are personal to the customer and may not be assigned.

1.2 No amendment or addition to these conditions shall form part of any contract unless made or specifically agreed to by Panic Music Services in writing. Such amendments will entitle Panic Music Services to adjust the price and delivery dates appropriately.

1.3 No service contract shall come into existence until the customer’s order or request has been accepted by Panic Music Services. Panic Music Services shall not be obliged to accept any such orders or requests.

1.4 Panic Music Services reserve the right to request an inspection fee prior to the commencement of any work.

1.5 By submitting an item for repair the customer accepts the terms and conditions as laid down from time to time by Panic Music Services.

2. ESTIMATES

2.1 No estimate of Panic Music Services shall constitute an offer and all estimates shall lapse after 30 days but may be withdrawn by written notice at any time.

2.2 Estimates are issued subject to the availability of the necessary components required at the time of acceptance.

2.3 Panic Music Services reserves the right to submit a revised estimate if:-

2.3.1 The need for additional work becomes apparent after remedial work has commenced.

2.3.2 The cost of any parts are subject to price amendment.

2.3.3 Work will be suspended pending the receipt of further instructions if clauses 2.3.1 or 2.3.2 become effective.

2.4 Estimates will only be provided upon written request of the customer. A charge of one unit of labour will be made which must be paid at the time of the request. This charge will be credited against the final repair invoice. No refund of the estimate charge will be given under any circumstances.

3. SERVICE AND REPAIRS

3.1 Panic Music Services agrees to use all reasonable endeavours to service or repair the product and/or to remedy any faults on it as required by the customer subject to the availability of any necessary components and service information.

3.2 If the product is covered by a valid manufacturer’s guarantee Panic Music Services shall repair it in accordance with the terms of the manufacturer’s guarantee.

4. PRICE

4.1 The customer shall be charged for replacement parts, labour and delivery at the standard rates set by Panic Music Services from time to time.

4.2 Panic Music Services reserves the right to request a deposit against any repair which in it its sole opinion is likely to exceed a proportion of the depreciated value of the product.

4.3 Prices are subject to alteration by Panic Music Services at any time without prior notice.

5. PACKING

The specification for packing the product for return to the customer after service or repair shall be entirely at the discretion of Panic Music Services. Panic Music Services shall have the right to pack the product and levy appropriate charges in such manner, with such materials and in such quantities as Panic Music Services in its absolute discretion deems appropriate. Panic Music Services shall not be obliged to comply with any packaging instructions or any requests from the customer.

6. DELIVERY

6.1 Unless otherwise expressly stated in writing Panic Music Services, delivery of the product after service or repair shall be made in the following manner:-

6.1.1 If the customer is a Panic Music Services credit account holder the product shall be held at Panic Music Services premise for collection, or if requested by the customer and agreed by Panic Music Services, Panic Music Services shall deliver the product to an address specified by the customer by any method at the option of Panic Music Services.
Panic Music Services may make a charge for delivery.

6.1.2 If the customer is not a Panic Music Services credit account holder, the product shall be held at Panic Music Services premise for collection by the customer until full payment has been made including any delivery charge.

7. RISK

7.1 The risk of loss or damage to the product shall pass to Panic Music Services upon delivery to Panic Music Services premises. It shall pass from Panic Music Services to the customer upon delivery of the product after service or repair at the address specified by the customer or into custody on his behalf (which ever is sooner). Where upon the customer shall be responsible for obtaining and paying for appropriate insurance.

7.2 Panic Music Services will not be responsible for loss or damage to video tapes, audio tapes, program disks, ROM cartridges, CD ROMs, or any enclosed data media of any type.

8. PAYMENT

8.1 Authorised account holders shall be invoiced and payment must be made within 14 days of the invoice date or in accordance with the Credit and Settlement Terms as published from time to time by Panic Music Services. Without prejudice to Panic Music Services other rights and remedies, including the right to sue for the price, interest at the rate specified in the “Credit and Settlement Terms” may be charged on the account of any overdue account from the due date until the date of settlement.

8.2 Payment from any other persons is due and must be paid before delivery of the serviced, repaired and replaced product by Panic Music Services or its collection by the customer or their appointed agent.

8.3 In the event of an account or collection of goods becoming overdue, Panic Music Services will charge interest on the outstanding balance, calculated from the date of the invoice, at a rate of 8% above the Bank of England base rate at the time of raising the charge.

9. UNCOLLECTED GOODS

9.1 When the product is ready for collection of delivery, Panic Music Services shall inform (by telephone, email or letter) the customer at the address specified by the customer (’The Initial Contact’). If the customer does not contact Panic Music Services, then Panic Music Services shall at least four weeks from the date of the initial contact, make a second contact (’The Reminder Contact’). If the product has not been collected within four weeks of the reminder contact (by telephone, email or letter), Panic Music Services may make any such product the subject of disposal at Panic Music Services’ sole option. If Panic Music Services choose to exercise this option they shall inform the customer in the reminder letter. Panic Music Services shall thereafter be free to dispose of the product and the customer shall not be entitled to any compensation.

9.2 Panic Music Services reserve the right to levy storage charges at the rate determined by Panic Music Services in any case where an item remains uncollected for longer than 30 days from the date when the product became ready for collection.

9.3 Under special circumstances Panic Music Services reserve the right to levy a charge for storage, warehousing and logistical costs from the date of completion of the repair.

10. WARRANTS

10.1 Panic Music Services warrants that any repair carries out in accordance with the manufacturers guarantee shall be free of defect in material and workmanship for a period of 90 days from the completion of the repair or in either case for the period of the unexpired period of any valid manufactures guarantee (whichever is longer).

10.2 Panic Music Services warrants that any chargeable service or repair carried out where the manufactures guarantee has expired shall be free of any defect in material or workmanship for a period of 90 days from the completion of the repair. The guarantee is limited to the work carried out only and in accordance with the customers’ requirements. All warranty seals placed by Panic Music Services must be intact and un-tampered with and the equipment must have been used in accordance with the manufacturers operating procedures.

10.3 Panic Music Services warranty shall only apply to repairs carried out by Panic Music Services.

10.4 Any replacement product supplied under the terms of the manufacturers guarantee shall bear the remaining unexpired portion of the original guarantee as amended from time to time by the manufacturer.

10.5 If during any of the periods above the customer claims that Panic Music Services is liable under its warranty the customer shall forthwith notify Panic Music Services in writing and shall at Panic Music Services’ option return the product at its own expense to Panic Music Services or where so directed. If Panic Music Services determines that a defect exists and that the above warranty is effective in respect thereof, it undertakes to arrange for the repair of the said defective product or parts thereof in accordance with the conditions of warranty and without prejudice to the obligations of any customer.

11.

11.1 Panic Music Services reserve the right to levy a handling charge on any chargeable service, repair or replacement where the customer subsequently produces evidence of purchase in order to comply with terms of the manufacturer’s warranty after completion of any work.

12.

12.1 Panic Music Services reserve the right to transfer products between its sites or sub contractors without prior notification to the customer.

13.

13.1 Panic Music Services accepts no liability whatsoever from consequential losses which arise due to 1. Damage / Loss / Erasure of intellectual material / media. 2. Delays or 3. Any other circumstances.

14. OTHER

14.1 Any dispute between the Customer and Panic Music Services, whatever its nature, or any complaint by the customer whether justified or not shall not be grounds for the Customer to withhold payments either in part or whole of sums due to Panic Music Services or give any rights to off set against payments to Panic Music Services.

14.2 Where in these Terms and Conditions anything is stated to be by agreement of Panic Music Services, no such agreement shall be binding upon Panic Music Services unless the same is in writing and signed on behalf of Panic Music Services by a Director or Partner.